Predict

Weeks before a clinic runs, our solution identifies the appointments that will go unused. Predictions run at 87% accuracy, and every prediction feeds engagement and backup booking: who to reach, and which slots to protect.

Every missed appointment has a story. Some patients cannot get time off work. Others have childcare to arrange, long journeys, unreliable transport, bad weather, or they simply forget. Hundreds of factors decide whether someone attends. Our solution reads those signals together and identifies who is likely to miss their appointment before it happens.

Engage

Every patient hears from the hospital in the way they are most likely to answer. We learn what works for each patient: the best channel, the right words, at the right time. Personalisation goes beyond how often a message is sent, so more patients engage with their appointment, and more attend.

Every patient has different habits and circumstances. A parent on the school run, someone working nights, a patient who only uses a landline: the same reminder at the same time does not resonate equally. We personalise every contact, using what we know about each patient's likelihood of attending to choose how and when to reach them. The result is that more patients attend, reducing risks to their health.

Fill

We find the capacity and we fill it. Two functions run inside Fill. The refiller automatically offers late notice cancellations to booked patients as earlier appointments. Backup booking protects the appointments most at risk before they are lost, ensuring that each appointment has a patient.

REFILLER

Patients cancel and reschedule, often at short notice. In theory those appointments could be offered to someone else. In practice booking teams rarely have the time: finding the empty slot, working out who is clinically eligible, contacting them, updating the record. Our solution runs that whole sequence itself. It watches for released capacity, identifies eligible patients, contacts them, and can write the new booking back into the schedule. Patients are seen earlier, and capacity is optimised without adding work for booking teams.

BACKUP BOOKING

Most clinics overbook to recover lost capacity, and traditional overbooking runs on fixed rules: assume a set share of patients will not attend, and overbook accordingly. But every clinic, every session and every day is different. Underbook on a day and slots sit empty. Overbook the day and clinics overcrowd, waits grow, and staff absorb the pressure. Our solution sets backup bookings clinic by clinic, session by session, day by day, using each patient's predicted likelihood of attending and each clinic's own history, so utilisation stays high without overwhelming clinicians or patients.