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Blog: AI receptionists will predict NHS no-shows and slash missed hospital appointments

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Brits skip around eight million appointments every year, wasting £1.2billion of medics’ time.

Boffins say computer algorithms can predict when patients will bail based on their past record, their jobs and weather and traffic data.

Artificial intelligence systems will book people in at times that fit around their work and double-book slots where the risk of no-shows is highest.

A pilot is already running in Essex and will extend to clinics in Leicester, Newcastle, Surrey, Devon and Stoke later this year.

NHS CEO Amanda Pritchard said: “This will help ensure patients receive ‘smart’ appointments that are convenient and fit into their increasingly busy lives.